Benefit From 628 Pages Of First Class Presentations, Discussion, Analysis & Actionable Takeaways

The full conference report spans 628 pages in professionally formatted PDF and includes a comprehensive, insight-driven account of the entire event.

It features:

• Full transcriptions of all sessions and Q&A exchanges, capturing the authentic voice and nuance of each speaker;

• Executive summaries of every presentation, designed for quick assimilation and rapid understanding of core messages;

• A consolidated summary of actionable takeaways, with practical recommendations grounded in real-world insights; and

• 25 pages of strategic-level recommendations tailored for key leadership roles across the utility sector.

These strategic recommendations are segmented by leadership function to drive immediate value:

Strategy Directors & Heads of Asset Management

Key takeaways include:

• Positioning the customer experience as the North Star for smart metering deployment;

• Aligning the utility around a smart, data-driven operating model;

• Building an analytics pipeline that connects frontline activity with enterprise-wide intelligence; and

• Treating field deployment not as an operational task but as a strategic opportunity to capture intelligence and deliver long-term value.

Heads of Customer Engagement, Billing & Affordability

Strategic guidance includes:

• Embedding smart, multi-channel communications that drive engagement;

• Using smart alerts as behavioural triggers, designed to resonate emotionally with different customer segments;

• Introducing visualisation tools that help customers understand usage and cost;

• Segmenting communications by both customer type and value case, across both domestic and non-domestic users; and

• Placing affordability at the core of smart metering strategy, with clear cost-benefit communications and AMI-based outreach pathways.

Heads of Field Operations, Meter Delivery Teams & Contact Centre Transformation

Recommendations cover:

• Leveraging real-time data dashboards to support faster, more informed customer interactions;

• Moving from reactive to proactive messaging and alert systems;

• Designing end-to-end journeys where operational efficiency and customer satisfaction are co-optimised.

• Deploying smart meters using ‘network-first’ structures to maximise coverage and connectivity;

• Implementing structured pre-installation health checks to reduce failure rates;

• Holding weekly installer feedback sessions to surface field-level intelligence; and

• Aligning field operations KPIs with customer service outcomes, not just technical performance.

Every insight is derived exclusively from primary sources—including live speaker presentations, Q&A sessions, and off-stage discussions captured by the production team during networking breaks. No third-party sources or secondary interpretation has been used. This is the distilled intelligence of the event itself.

Below this executive summary, you’ll find:

• A sample introduction to the report;

• Excerpts from session transcriptions; and

• A preview of selected strategic recommendations.

The full report is now available for download and internal sharing with your smart metering teams. It includes the entire 628-page document plus full video recordings of every session—ready for deep-dive analysis, cross-team alignment, and board-level discussion.