Live & Online International Conference 17 & 18 March 2026. (Workshops 16th)
A World-Class Gathering of Water Leaders
The team at Strategy Engineering Research Group would like to thank all speakers, sponsors, exhibitors, and attendees for making the Smart Water Metering and Data Utilisation Conference, held on the 24th and 25th of March 2025, such a success.
Your Questions Made the Difference
We heard presentations from leading UK water utilities, as well as contributors from Europe, the Middle East, Australia and the US. The audience participation was just as impactful—especially during the curated Q&A sessions. A warm thanks to chairs Rick Hanks and Dr Annalisa De Munari for expertly guiding discussions. The event was streamed live, reaching viewers across the US, Brazil, and the Middle East.
More Than Slides—These Were Masterclasses
The calibre of content delivered at this conference was nothing short of exceptional. Water sector leaders brought deep insight, hard-earned lessons, and bold thinking to the table—many presentations ran well beyond 30 slides, reflecting the sheer amount of effort and depth that went into preparing them. We’d like to extend a sincere thank you to every speaker for the time, energy, and expertise invested. Your contributions made this event truly valuable.
The Real Takeaway? Start with the Customer
Over two packed days, the recurring theme was clear: smart metering works best when designed around the customer. We saw how utilities that embed smart data into customer journeys are already reaping the rewards. Others are just beginning.
Smart Metering as a Catalyst for Organisational Transformation
It’s clear that smart water metering represents more than just a technology upgrade—it’s a generational transformation. A recurring theme throughout the conference was organisational redesign and change management. Several leading utilities shared their ongoing journeys towards new operating models—particularly the development of digital operations centres, real-time monitoring capabilities, and integrated customer engagement strategies. These are not just technical shifts, but deep structural transitions that signal a new era of utility management.
A Once-in-a-Generation Opportunity
As one attendee put it: this is the transformation moment for the water sector. Not just for devices—but for customer strategy, workforce capability, and systemic resilience.
Get the Whole Picture: Full Report, Slides, Videos
A full post-conference package—including curated analysis, full transcripts, presentation slides and all recorded video content—will be available from Monday, 31st March 2025. This includes every talk and Q&A session in full.
Explore the website for speaker snapshots—or download the full report for deep dives into every session. See you at Smart Metering 2026.
Gary Adams — Head of Retail Operations and Smart Transformation at Northumbrian Water Group (NWG)
- Gary made one point abundantly clear: installing a smart meter is not a technical formality. It is a strategic moment of truth — a customer experience touchpoint with the potential to strengthen or undermine brand value.
Reflections and Lessons Learned
- Strong senior sponsorship is essential
- Cultural change is slower than technical implementation — and often more emotional.
- Pilots should be followed by strategic pauses — allowing time to absorb, reflect, and scale
- The original vision was too ambitious — it had to be phased, and that’s not a failure, but wisdom.
H V Aparicio, Deputy Director of Commercial Services Canal de Isabel II
Top Takeaways
- Smart metering is a data-driven, customer-first utility strategy — not just a tech upgrade.
- Real success lies in translating billions of readings into practical, visible customer value.
- Timely implementation hinges on internal transformation: from procurement and warehousing to data governance and customer engagement.
- Open standards (like NB-IoT) and flexibility in supplier relationships are essential for long-term resilience.
- The next challenge is scaling smart operations without losing sight of inclusivity and user experience.
Adam Smith, Head of Asset Management and Water Quality, Yorkshire Water
Key Takeaways:
- Start before you're ready — perfect systems aren't a pre-requisite for real-world benefits.
- Design for scale and learning — agile delivery trumps gold-plated planning.
- Customer co-creation works — employees and their families helped shape a better experience.
- Smart metering is a business-wide catalyst — forcing improvements in data, contact, and service.
Alex Rosenbaum, PR24 Portfolio Strategy Manager, Anglian Water
Dr Michael Bold, Smart Metering Manager, United Utilities
- Alex delivered a high-level overview of how the water sector can ready itself for large-scale smart meter rollout in AMP8.
- Alex outlined core delivery risks, including supply chain constraints, workforce gaps, and IT infrastructure limitations. He emphasised the need for proactive planning, regulatory flexibility, and collaborative partnerships across utilities, regulators, and tech providers. Smart metering, he argued, must be integrated with broader network systems to unlock real-time insight, predictive analytics, and eventually autonomous water grids.
- The talk called for industry-wide data standardisation, AI integration, and smarter investment strategies to shift from reactive maintenance to proactive asset management.
Ehab Basuoni, Head of the Water Meter Section, Aqaba Water Company, Jordon
Dr Michael Bold, Smart Metering Manager, United Utilities
Dr Michael Bold, Smart Metering Manager, United Utilities
- In a measured and thoughtful presentation, Ehab from Aqaba Water Company gave a rare window into the challenges of deploying smart metering in extreme water-scarce conditions. Jordan is one of the driest countries in the world, and in the city of Aqaba—though lucky to have relatively stable water supply—every drop still counts.
- The project started with urgency and ambition. Yet, as the speaker candidly admitted, early overconfidence in rapid deployment created real difficulties, particularly in training staff to work with new smart meter technologies.
- NRW reduced by up to 50% in some zones through basic meter upgrades alone.
- DMA segmentation (from 15 to 42 zones) was critical for control and data integrity.
- Illegal use remains the #1 challenge—not technical, but behavioural and economic.
Dr Michael Bold, Smart Metering Manager, United Utilities
Dr Michael Bold, Smart Metering Manager, United Utilities
Dr Michael Bold, Smart Metering Manager, United Utilities
- Michaels presentation underscored a critical point: the tech works, but people and process must catch up. United Utilities is investing in cultural transformation as much as infrastructure. Model offices, smart control centres, and proactive demand insight teams are all part of the plan. And to tackle public perception, they’re offering customers a “lowest bill guarantee”—installing meters without enforcing measured charges, unless the customer benefits.
Key Takeaways
- United Utilities will install 1 million smart meters in AMP8—up from 180,000 in AMP7.
- Data volumes will grow from 6 million reads to 9 billion annually.
- Outsourced delivery model centralises accountability with one provider.
- Smart meters enable more granular leak detection and targeted customer engagement.
- The bigger challenge is cultural: aligning field staff, call centres, and operations to a smart mindset.
Emily Fenton, Senior Programme Manager, Netmore IOT Solutions
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
Adrian Sutor, Water Distribution Supervisor, City of Walla Walla, Washington, United States
- Emily from Netmore delivered a fast-paced, insightful presentation on smart metering rollout, sharing lessons from their collaboration with Yorkshire Water. Making the case for a “network-first” deployment model—prioritising infrastructure before meters—and championed a clustered installation strategy for maximum efficiency. Emily also acknowledged challenges like logistics, signal issues in deep chambers, and complex stakeholder coordination. She stressed the need to test, adapt, and empower frontline teams while always planning for scale. The talk closed with a call to use metering infrastructure for broader IoT gains—from leakage detection to site security. The session’s Q&A revealed lingering gaps in connectivity, adoption, and customer experience—sparking several new lines of inquiry for future exploration.
Adrian Sutor, Water Distribution Supervisor, City of Walla Walla, Washington, United States
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
Adrian Sutor, Water Distribution Supervisor, City of Walla Walla, Washington, United States
- Faced with water losses of 34% and corrosive soils attacking poorly selected steel pipes, Walla Walla went beyond meter accuracy. They installed towers double the vendor’s recommended height for AMI reads, reaching 95% of their network, and achieved over 99.8% data collection success. Meters were moved to public rights-of-way to clearly separate utility and customer responsibilities
Key Takeaways
- AMI can support real-time pressure, flood, sewer, and chemical monitoring—not just billing.
- High-quality device management is critical and easily overlooked.
- Investment in infrastructure and staff upskilling pays off.
- Don’t wait for regulators—be brave, vote for your own upgrades.
- Customers won’t always change behaviour just because they have data.
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
- The presentation had a two-part structure: first, a tour of smart metering initiatives across Queensland’s councils, and second, a deep dive into an innovative research project on time-of-use (TOU) tariffs from Hervey Bay, a coastal town where David previously led water operations
Key Takeaways
- Smart metering enables targeted, data-driven engagement, not just blanket policy tools
- Peak demand is highly concentrated — often solvable through focused behaviour change.
- Local government-run services need bespoke approaches, not one-size-fits-all tech.
- Infrastructure savings come from customer partnerships, not just capital investments.
Rick Hanks, Head of EMEA Smart Metering Practice, Accenture
Rick Hanks, Head of EMEA Smart Metering Practice, Accenture
David Wiskar, Program Director, Queensland Regional Water Alliance Program (QWRAP), Queensland
- Rick opened with the candid truth: if you think smart metering is about meters, you’ve already missed the point. Meters are just the gateway. The real value lies in the data, insight, and operational transformation they unlock—if done right.
- In a frank reflection on decades of smart metering deployments, Rick drilled into real-world operational issues: overlooked training, supply chain mishaps, data reliability gaps, field force fatigue, and the critical need for post-installation support. In one cautionary tale, a poorly trained QA team triggered mass alarms just by inspecting meters too eagerly—an “analogue” consequence of a digital deployment.
- He stressed that radio comms are inherently imperfect (expect ~4% failure), which demands robust SLA monitoring, operations centres, and continuous improvement from day one—not “when things go wrong.” Crucially, once go-live happens, the project team disappears. If the organisation hasn’t culturally absorbed the new tools and workflows, failure is just one glitch away.
Rob Spurrett, CEO & Co-Founder, Lacuna Space
Rick Hanks, Head of EMEA Smart Metering Practice, Accenture
Shahram Mossayebi, CEO & Founder, Crypto Quantique
- There’s nothing quite like having your worldview (and orbit) expanded by someone from the space industry. Rob opened by admitting his mission was clear: to convince attendees that satellite-based LoRaWAN is not only technically feasible, but commercially viable, and more relevant than many in the utility sector realise.
We heard compelling case studies:
- Dubai Electricity & Water Authority, who abandoned their in-house satellite plan to partner with Lacuna.
- Wales County Council, who replaced bucket-based water quality sampling with low-cost, satellite-connected sensors.
- Peatland monitoring in Indonesia, where data on soil moisture enables access to carbon credits.
- Precision agriculture, the company's core commercial base, where nitrate and water monitoring optimises fertiliser use.
Shahram Mossayebi, CEO & Founder, Crypto Quantique
Rick Hanks, Head of EMEA Smart Metering Practice, Accenture
Shahram Mossayebi, CEO & Founder, Crypto Quantique
- With looming EU regulations (Cyber Resilience Act, RED), smart meters are now classed as critical infrastructure. Attackers are watching. One U.S. company lost 3.8 million users because of weak device-cloud authentication. Shahram’s call to action? Let security specialists handle device protection—so water companies can focus on value creation and customer trust.
Key Takeaways
- DIY cybersecurity is a liability
- Outsource device security to experts now
- Regulations are coming fast.
Stuart Moody, Customer Engagement Manager, Affinity Water
Stuart Moody, Customer Engagement Manager, Affinity Water
- Stuart co-presented with Rebekah East, Senior Customer Engagement Lead, Affinity Water
- The talk had a clear arc: from setting out Affinity Water’s long-term smart metering rollout (over three Asset Management Periods, with one-third of the network smart every five years), through to the detail of customer onboarding, contact centre scripting, and digital account adoption. The goal? By 2050, Affinity Water aims for 110 litres per head per day (PCC), 15% reduction in business demand, and a 50% cut in leakage.
Top Takeaways
- Behavioural change is as important as infrastructure.
- A proactive, empathetic contact centre is vital.
- Customer communication must be layered, timed, and jargon-free.
- Post-installation metrics are a goldmine for continuous improvement.
- There’s still ground to cover in reaching full customer understanding of smart metering benefits.
Chloe McFarland, Campaigns Manager, Waterwise
Stuart Moody, Customer Engagement Manager, Affinity Water
- Chloe, delivered a punchy and practical talk on how behavioural science can drive meaningful water efficiency. With the UK facing a massive water shortfall by 2050, Chloe argued that smart meters are only part of the answer—getting people to change how they use water is just as crucial.
- Spotlighting campaigns like #LeakyLooChallenge and Water Saving Week 2025, which blend psychology, simplicity, and timing to reach millions. The real challenge? Water waste is invisible, urgency is low, and old habits are hard to break. But with trusted messengers, cleverly timed nudges, and a new Evaluation Toolkit to measure impact, Chloe showed how behaviour change can move from idea to litres saved.
Key Takeaways:
- Behaviour change is a major lever for tackling water demand.
- Simplicity and timing matter more than bombarding people with facts.
- The invisible nature of water waste makes customer engagement uniquely challenging.
- Science-backed campaigns, tailored moments, and trusted voices are essential.
Aaron Burton, Head of Water Efficiency Innovation, Ofwat
- Aaron opened with a stark fact: England and Wales are heading toward a serious water resource crunch. Smart water metering and AMP8 investment, is now at the core of how the sector hopes to change behaviour, cut leakage, and improve data-driven decision-making.
Drilling into specifics:
- PCDs (Price Control Deliverables) are now hardwired into the regulatory framework, with penalties for underperformance.
- New standards are emerging on hourly data reads, weekly transmission rates, and system interoperability.
- Capability maturity assessments are being piloted to track companies' readiness.
- The Water Efficiency Lab (WEL) will fund up to £25m in innovation, split across tiers—from moonshot ideas to scalable pilots.
Key Takeaways:
- Smart water metering is now a regulatory imperative, not a pilot programme.
- Sector-wide governance and technical standardisation are the missing links.
- Innovation funding is critical—but must be tightly integrated with delivery challenges.
- Customer confidence and affordability must remain central to the smart rollout.
Kye Smith, Non-Household Smart Metering Deployment and Engagement Lead, United Utilities
- The scale of the NHH challenge is staggering: just 1% of premises use 30% of the UK’s water. Within that, 8% of premises account for 80% of NHH use. One size cannot fit all—corner shops and chemical plants need vastly different approaches. Kye championed segmentation and differentiated engagement strategies as the only viable way forward.
- A key challenge emerged around the “logger vs smart meter” debate. Many customers already have loggers delivering high-frequency data. Replacing them with smart meters that add latency or reduce insight risks alienating users. But Kye reframed it: loggers and smart meters are not competitors—they’re complementary. Smart meters provide the big picture; loggers offer the detail.
Top Takeaways:
- NHH market is disproportionately important for water use.
- Behavioural segmentation is essential—tech alone isn’t enough.
- Logger vs smart meter isn’t a zero-sum game— they can work together.
- Tariff innovation and customer-led data access are next frontiers.
- AMP8 represents a step-change—but only if engagement keeps pace.
Will Lewis, Director, Baringa Partners
Jason Slade, Smart Metering Development Manager, Anglian Water
- Will was joined by Sam Barton, a senior manager at the firm.
- The presentation was structured around eight themes, moving briskly from the global context (USA and Australia are scaling hard) to the UK’s deployment challenge. Drawing from energy sector experience, they highlighted the “appointment problem”: it took 12 contacts to land one install, and even then, 40% failed. It was a cautionary tale for the water sector—get appointment-led installs right, or face delays and cost blowouts.
- Will and Sam stressed the importance of getting and using smart data. It's not just about installing meters; it’s about ensuring signal health, data continuity, and turning insights into action. Efficiency and debt prevention should be embedded into every customer touchpoint—from billing to high usage to CRM journeys. As Sam put it, “You can’t retrofit smart into a 2005 billing system and expect miracles.”
Key Takeaways:
- Scaling from 2M to 10M meters is a five-year, sector-wide transformation.
- Installation is only half the job—operability and data integrity are critical.
- Appointment-led models need sophisticated engagement engines.
- CRM and billing systems must be rebuilt with smart data in.
Jason Slade, Smart Metering Development Manager, Anglian Water
Jason Slade, Smart Metering Development Manager, Anglian Water
- Jason took the audience through Anglian Water’s rollout journey, from humble trials in Newmarket in 2016 to the successful delivery of nearly 1.1 million meters by early 2025—two months ahead of schedule. COVID and a global chip shortage may have stalled things, but they responded with sharp run-rate increases and agile delivery. At peak, the team installed 2,000 meters a day.
- Jason laid out their two-AMP strategy, geographic prioritisation, and reliance on partners like Arqiva and Sensus.
- Then came the operational complexity—building 300+ masts, standardising field tools, and handling internal/external access challenges.
Key Takeaways
- Smart meter rollout is about systems, not just installs.
- Internal access and data integration are major hurdles.
- First-time-right installation is essential for cost control.
- Agile delivery and installer feedback drive performance.
- Real-time data pipelines are critical for scale and leakage response.
Dr Mahmoud Al-Hader, Head of Asset Information, Al Ain Distribution Company, UAE
- From the outset, Dr. Al Hader emphasised that AMI meters, while crucial, are insufficient alone. Without a connected platform—specifically, an AI-driven digital twin—smart meters risk being reduced to mere billing tools. In Abu Dhabi, smart metering is not a standalone project but a pillar in a broader data integration ecosystem spanning SCADA, GIS, CMMS, weather feeds, pressure sensors, and customer data.
- One of the session’s most eyebrow-raising stats? A 1% reduction in non-revenue water in Abu Dhabi equates to $31 million in savings per year. So yes, accuracy and integration are not just nice-to-haves—they’re strategic imperatives.
Top Takeaways:
- AMI meters must feed into a broader, AI-driven digital twin to unlock full operational value.
- Data quality, not just data quantity, determines the effectiveness of leak detection and forecasting.
- Visualisation tools help target investment and accelerate decisions.
- Battery life, signal strength, and customer feedback loops are vital for field success.
- Smart meters are the “eyes” of the system; the digital twin is the “brain”.
Ethan Stratford, Growth Lead, Kraken Technologies
- Ethan kicked off with Kraken’s story—born inside Octopus Energy and now powering platforms across 65 million customer accounts globally, including 5 million in water. Kraken, he explained, isn’t just a billing system—it’s a full-stack platform that includes MDM, CRM, payments, and behavioural engagement.
- Drawing from energy, Ethan highlighted the wildly successful Saving Sessions, where over 1.5 million people voluntarily reduced electricity use. “You can’t tell people to stop using water for three months,” he joked, “but the principles still apply: data, agility, trust, and good UX.”
Key Takeaways:
- Behavioural lessons from energy can inform water strategies—but not be copy-pasted.
- Gamification works—but only if the customer already wants to engage.
- The future lies in integration across energy and water to show true cost and impact.
Rob Angus, Head of Customer Transformation, Southern Water
Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency (SCV Water)
- Rob, speaking on behalf of Southern Water on a strategic implementation panel, delivered a pragmatic and provocative call for the water industry to rethink how it approaches smart metering. His core message? Simply installing meters won’t change behaviour—it’s time to stop expecting different results from the same old methods. Rob argued for reimagining everything from funding models to programme design, warning that once smart meter rollouts begin, the sector is committed to 10–20 years of ongoing replacement and engagement. He highlighted the importance of trust-building from the outset, warning that smart meters “enter people’s space”—and inconsistent installation disrupts customer confidence before data even starts flowing.
- Rob also urged the sector to think beyond its own boundaries, noting that smart energy and water behaviours are beginning to collide. For example, energy companies encourage overnight appliance use, just as water utilities rely on low-flow hours to detect leaks. This points to the need for cross-sector collaboration, shared pilots, and transparent communication with customers. Rob believes the real power of smart metering lies not in the technology, but in what it enables—data, insight, and an opportunity to engage customers with meaningful value. “Let’s not waste it,” he concluded, “because we may only get one shot to get it right.”
Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency (SCV Water)
Matthew Scott Dickens, Sustainability Manager, Santa Clarita Valley Water Agency (SCV Water)
- In a wide-ranging and data-rich presentation, Matthew from SCV Water delivered what might be described as “Smart Metering: The Greatest Hits, California Edition.” Matthew's talk traced how real-time data from AMI systems is transforming utility operations, water conservation efforts, and customer engagement across Santa Clarita Valley.
- Matthew began with a pain point familiar to many: the mismatch between production and billing data. Monthly billing distorted perceptions of water loss—but with AMI, those temporal gaps are closing. Real-time clarity has enabled better analytics (via Power BI), faster leak detection, and smarter planning.
Key Takeaways
- AMI closes the gap between production and billing data, correcting false water loss signals.
- Real-time monitoring enables demand curtailment, targeted outreach, and smart enforcement.
- AI and predictive analytics support leak detection, customer behaviour change, and proactive asset management.
- Data must be contextualised with GIS, demographics, and weather for real insight.
- The future lies in AMI integration with home water systems and utility operations.
Rosie Rand, NHH Service Delivery Manager, Thames Water
- The Strategy Panel Implementation panel offered a rich and candid exploration of the sector’s journey from rollout to real results. With perspectives from Rosie Rand (Thames Water), Dr. Sam Fox (Water UK), and others across the industry, the session focused not only on the technology but the behavioural, social, and structural shifts required to make smart metering work.
- Rosie Rand, Smart Metering and Demand Reduction Lead at Thames Water, delivered a grounded, insight-rich perspective from the non-household frontlines. Responsible for rolling out over a million smart meters—including nearly 60,000 to businesses—she highlighted the complexity of serving non-household customers within a fragmented wholesaler-retailer framework. With different rollout technologies and policies across wholesaler regions, retailers are often left juggling competing systems. Thames has responded by improving data-sharing, leveraging MOSL’s central platform and its own initiatives to deliver granular smart data that drives billing accuracy and customer behaviour change.
- Rosie stressed the growing opportunity around continuous flow. She revealed that 25% of NHH meters show signs of continuous usage—of which 30–40% can be resolved with a single notification.
Dr Sam Fox, Chief Strategic Planner for Water, United Utilities
- As Chair of the Water UK Smart Metering Strategy Group, Dr. Sam Fox brought a system-level, forward-looking voice to the day 2 strategic implementation panel. Framing the sector’s transition from planning to delivery, noting that while individual companies may be at different stages, now is the time to extract shared lessons and accelerate alignment. Sam highlighted the work of the new Demand Observatory, a cross-sector initiative collecting insights from smart meter rollouts to inform both short-term tactics and long-range behaviour change strategies.
- Sam emphasised the urgent need for customer segmentation. Averages, he warned, mask reality. Real-world engagement requires tailored messaging—whether for tech-savvy users, the financially conscious, or the environmentally driven. He also pointed to a glaring data gap: the UK doesn’t yet know what’s being trialled across the country, particularly around digital portals and public awareness campaigns.
- He made a compelling case for sustained engagement, integrated portals, and the strategic use of AI—while also warning about AI’s hidden water footprint. In essence, Sam argued for smarter systems, sharper strategy, and a long-term cultural shift towards water as a precious, shared resource.
Why We’re Redefining Post-Conference Value
Since the COVID-19 pandemic—and with the wider economic pressures facing organisations—many of you have told us that you're attending fewer conferences. Travel budgets are tighter, and any investment in events must demonstrate clear return on investment.
That’s why we treat conference programming as a serious responsibility. Choosing the right topics, striking the right level of depth, and confirming the most relevant speakers is critical. But just as important is how the event lives on after the day itself.
From Fragmented Materials to Seamless Access
Traditionally, post-conference materials have been disjointed. You might receive a video link, a few slide decks, or the occasional audio recording. Useful, but not exactly user-friendly or easy to digest.
We’ve developed something different—something we believe sets a new benchmark for how post-event knowledge is delivered. This is not only designed to support the sector with better access to insights and information, but also acts as a standalone alternative for those unable to attend live or via livestream.
A Fully Curated, 500+ Page Industry Report
Our post-conference package includes full access to over 17 hours of recorded content—including all Q&A sessions—as well as a comprehensive, fully curated report of more than 500 pages. Every presentation we’ve been given permission to share is included, and each one is fully transcribed and integrated into the slides. This allows you to read through the presentations as if you were in the room. By the end of this report, you’ll take away over 50 targeted, action-ready insights—each one rooted in the real-world priorities discussed live at the event. But we’ve gone further: the report includes more than 100 strategic recommendations, mapped to key smart metering roles across asset management, strategy, customer experience, field operations, and data teams.
What makes this report especially unique for the water industry is the purity of the source material. Every single insight has been drawn exclusively from what was said either at the conference or during our own consultation with the industry —presentations, on-stage Q&A, networking conversations during breaks, and the deep-dive research calls we conducted while curating the agenda. There is no content pulled from external reports, no desk-based analysis, and no generative AI based on out-of-date material or public articles.
This is insight based solely on what was discussed—by your peers and sector leaders—on the 24th and 25th of March this year. The only thing AI helped with was processing that material more efficiently. The quality of the output comes from the quality of the inputs—and in this case, the inputs were live, real-world, and 100% original.
Faster Learning, Richer Insight, Long-Term Value
What many users have also found is that reading the content allows them to absorb the material much more quickly than watching the videos—around four to five hours for the full set of transcripts, compared with 16 hours of live sessions. And because all of it is curated, the experience is cohesive.
Flexible Packages, Outstanding Value
In short, the package provides a self-contained, high-value record of the event. It supports learning, encourages collaboration, and helps accelerate the process of sharing and implementing solutions across the smart water community.
This is part of a wider commitment: to ensure that the hard work and insight from our speakers is not limited to a one-off event, but remains accessible, structured, and useful in the months that follow.
The full post-conference package is available for £499, which includes:
- Unlimited access to the full video coverage
- The 500+ page integrated report
- Separate access to all available presentations in PowerPoint and PDF formats, for easy reference or selective use
Prefer to join us online?
We’re also offering a special livestream subscription: for £999, you can attend any of our strategic or technical live streamed events over the next 12 months. We currently have four confirmed water specific conferences—on water leakage, smart wastewater, and customer transformation—with more to be added.
Smart Metering 2026 is also included.
And with that annual livestream pass, you’ll receive the full post-conference report for every event you attend. In total, the package offers over £3,000 in value—at more than 50% off the standard price.
It’s a flexible, cost-effective way to stay up to date with leading developments across the water sector, whether you’re attending live or catching up afterwards.